Job Details

Description - External

Provide account management services to Aftermarket and OEM accounts. Account management services include interfacing with customers (both US domestic and international), processing purchase orders, requesting and tracking order updates, and following up to resolve routine and non-routine account management requests.

Job Responsibilities:

• Work with the Procurement and Operations functional areas as necessary to provide customers with price and lead time quotes.
• Process and release new purchase orders using Lycoming’s MRP System.
• Coordinate with the Lycoming Logistics organization on customer shipping requirements including freight forwarders, transit methods, expedite requests and freight carrier shipment issues.
• Log customer complaint issues for reporting and review in internal meetings.
• Track Engineering Process Requests (EPR’s) for new engine configurations received on purchase orders.
• Provide backup to Sr. Sales Operations Analyst, Sr. Warranty Administrator and Sr. Mgr. Customer Service when needed.
• Gain basic understanding of Service Letters, Service Instructions and Service Bulletins and how they impact customers (process replacement data plates).
• Complete required yearly CRC (compliance) modules assigned by Textron Systems.
• Participate in both Internal and External Quality Audits.

Participate in cross functional working groups and training when required

Qualifications - External

Education Requirements:

Bachelor’s degree.

Work Experience Requirements:

2-5 years of relevant experience in customer service, piston engine product knowledge preferred.

Certifications:

Six Sigma Greenbelt preferred.                                     

Technical Skills:

• Proficiency in Oracle or other MRP system, MS Office Suite: Outlook, Excel, Access, PowerPoint, Project and Word.

Additional Competencies Required:

• Teamwork/collaborative attitude.
• Cross-cultural sensitivity to resolve conflict in an amicable manner.
• Strong organizational and interpersonal skills.
• Effective verbal and written communication skills.

Primary Purpose:

Provides technical factory service support of Lycoming's products to OEM, distributors, and individual customers through effective communications and field visits. Ensures that feedback of service issues reaches the appropriate personnel for effective problem resolution. Maintains familiarity with all engine systems and models. Provides documentation to support service experience through the SIR system. Coordinates service issues with the warranty function as necessary. Recommends changes in procedures, design, equipment or suppliers based on analysis of information received through contact with customers.

Responsibilities:

·         Provide technical guidance and solutions to customer’s technical needs

·         Interfaces with Account Managers, Product Managers and Sales

·         Responsible for coordinating all company resources (COE, Product Engineering, Product line) in order to conduct Applications Project(s)

·         Supports Sales in the identification of Customer requirements, specifications and preferences

·         Develops product solutions (Product & Use recommendations) for Customer Specific Applications

·         May create new Product proposals for Customer Specific Applications using company’s established features and processes

·         Conducts existing Products modifications in order to fit with Customer specific applications

·         Manages VA/VE initiatives (Tear Down, Line Review) as assigned

·         Develops and maintains a good customer rapport and a positive image through the Customer contacts

·         Participates in training and technical sessions

·         Completes and submits on a timely basis all required internal information, reports and documents

·         Operates within the boundaries of the Textron Business Conduct Guidelines

·         May publish papers on finding and development

• Performs other duties as assigned 
  
  

Education:

·         Bachelor’s Degree in a technical field is strongly desired

Position Requirements:

·         Must be a certified A&P Mechanic

·         Must have general working knowledge of Federal Aviation Administration rules and regulations

·         May require obtaining a Passport for international travel requirements

·         3-5 years experience in general aviation engine maintenance, operations and assembly is a plus

·         Experience in electronically control gasoline or common rail Diesel engines is a plus

·         Six Sigma Green Belt Certification preferred

·         Fluency in non-English language a plus

ADDITIONAL COMPETENCIES REQUIRED

·         Teamwork approach; strong organizational, interpersonal and communications skills; ability and willingness to travel as necessary 

Responsibilities and Duties

• Interact with electronics engineers and engine mechanics to resolve test facility issues.
• Monitor and correct facility standardization requirements. 
• Create ATAC facility documentation such as:
  • ATC bulletins
  • Facility drawings
  • Inventory management processes
• Enter and track maintenance requests.
• Enter and track shop tooling requests.
• Specify and order parts for facility maintenance projects.
• Interface with outside contractors to coordinate facility upgrades and maintenance.
• Create and present training modules to communicate new documentation and standards.

Qualifications

• Pursuing a Bachelor's degree in Engineering Technology, Industrial Engineering, Electrical Engineering, or Mechanical Engineering
• Able to work during the school year, in person, in the Williamsport, PA facility

Who We Are

Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

This role is in Textron System’s Finance business area. Visit TextronSystems.com & Lycoming.com to read more about who we are and the products we make

About This Role

In this role, you will be responsible for:

• Partner with operations, supply chain, and PC&L organizations to ensure adequate levels of inventory are maintained in line with production levels.
• Maintain oversight over inventory accuracy and implement inventory control methods, ensuring accurate recording of material
• Analyzing inventory availability for production and sales needs
• Analyze and update BOMs (Bill of Material) material and labor accuracy
• Prepare, manage and review operational budgets with respective department leads
• Develop, maintain, and report out on KPI metrics, ensuring business owners understand drivers behind metrics and corrective actions needed to mitigate operational risks
• Prepare operations reports and presentations, including performance and productivity data.
• Work with Operations Managers, Planners, and Process Engineers to maintain a SIOP (Sales Inventory Operations Plan) that supports financial goals as well as internal and external due dates and contractual commitments. 
• Use, maintain, and integrate existing databases and computer applications, perform data mining, compilation, statistical analysis, and metrics reports.
• Work with program teams to prepare or provide inputs into project schedules.
• Other ad hoc financial analysis as needed.
• You will not now, or in the future, require sponsorship (i.e. H-1B visa, etc.) to legally work in the U.S.

Qualifications

• Bachelor's Degree in Finance, finance, business or another related technical field.
• Deep understanding and experience with manufacturing processes, scheduling, and planning.
• ERP system experience (Oracle preferred)
• Proficiency in Microsoft Office applications including Excel, Word, Outlook, and Power Point.
• Must have excellent analytical and communication skills.
• Strong ability to multitask, prioritize, and work well under pressure to meet established deadlines.

Preferred

• QlikView/Power BI development experience is a plus.
• Knowledge of databases is a plus (e.g., Oracle, Microsoft Office).

Additional Job Details

Who We Are

We are Lycoming Engines, best known as a world leader in aircraft engines. We are division of Textron Systems and are a part of Textron Inc, one of the world’s leading multi-industry companies, recognized for its powerful brands such as Bell, Cessna, Beechcraft, E-Z-GO, Arctic Cat and many more. Our company leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative products and services. 

But our business is all about people – the customers who rely on us and the exceptional team that brings our mission to life.

Here at Lycoming Engines, we produce four-, six-, and eight-cylinder aircraft engines. We power 60% of the world’s general aviation fleet. For over 90 years, we earned our reputation for reliability and flexibility with our extensive range of aircraft engines trusted by pilots, owners, and general aviation enthusiasts. Lycoming takes great pride in being the only U.S. owned and operated aviation piston engine manufacturer, and we build every engine as though we were going to fly it ourselves.

As part of the Lycoming and greater Textron Systems Legal Department, you will be part of a dedicated and diverse team of in-house attorneys and professionals. In this position, you will report to Textron System’s Ethics and Compliance manager and work in conjunction with the Global Trade Compliance teams. 

Compliance Specialist

As part of the Lycoming and greater Textron Systems Legal Department, you will be part of a dedicated and diverse team of in-house attorneys and professionals. In this position, you will report to Textron System’s Ethics and Compliance manager and work in conjunction with the Global Trade Compliance teams.  The Compliance Specialist will be based in Williamsport, Pennsylvania (100% in office) and will play a key role in building and driving our Ethics, Compliance, and Global Trade programs by managing strategic and operational initiatives.  

The position primarily supports Lycoming’s ethics and compliance activities across a broad range of topics including anti-bribery & corruption risk management, Ethics investigations, and compliance program efforts and may have overlap into the larger Textron Systems E&C Program deliverables. Will proactively support all export and import compliance matters for Lycoming. S/he will interact with employees at all levels and will work both independently and with other members of the business and members of the Legal, Contracts and Compliance staff on a variety of interesting international trade compliance matters. The successful candidate must be approachable, vocal, solution focused, and proactive.  This position requires a candidate with a broad range of compliance skills to be applied both domestically and internationally.  Candidates with experience in aviation or cross-border international business is preferred.

 Global Trade Compliance Responsibilities 

Interface with Export and Import Analyst on Customs Brokers and covered business partner matters

·       Direct U.S. imports for repair parts using TIB and HTS chapter 98 to the Import Analyst

• Provide a full range of proactive export/import compliance guidance to program management, contracts, procurement, business development, shipping, security and other functional areas within the Company
• Determine the applicability of International Traffic in Arms Regulations (ITAR) exemptions, ECCNs and use of Commerce exceptions
• Review and approve Foreign Visit Notifications and conduct restricted party screenings

·       Review and direct shipping request to the appropriate personnel

• Review and approval of commercial invoices and shipping process and coordination of freight forwarder requirements
• Perform other compliance activities as determined by the Manager of Export/Import Compliance

Ethics and Compliance Responsibilities

• Conduct Foreign Corrupt Practices Act (FCPA) due diligence reviews of businesses and individuals operating across the globe through outlined policy steps including document gathering, application reviews, Restricted Party Screening, media searches, and red flag clearing 
• Provide administrative support for systems and controls designed to mitigate bribery and corruption risk, money laundering risk, and general compliance efforts related to the management of third parties 
•  Monitor existing partnership agreements for expirations and complete reviews on time while identifying applicable risk and escalating to leadership where appropriate
• Conduct fact-finding and pre-investigation of matters, collaborating with others on investigations, supporting the E&C manager in investigations pertaining to potential violations of Company policy and applicable laws, and assist with ethics investigations raised through the Textron Help-Line and other reporting channels
• Draft compliance communications on timely and relevant topics and create content for intranet site
• Support overall E&C training initiatives by conducting live training to employees on a variety of E&C related topics
• Prepare professional, high quality and detailed due diligence reports to properly and completely document findings
• Assist with compliance special projects as needed, with the ability to work in a fast-paced, constantly changing environment
• Coordinate with the Textron Corporate Ethics & Compliance team as required.

Requirements

·       At least 4+ years of relevant work experience

• EAR compliance experience, with progressively more complex responsibilities, as well as working knowledge of Import and Customs Regulations and ITAR required.

·       Good analytical, strategic thinking and business acumen including interacting with all levels of personnel within the company

• High integrity and a commitment to ethical practices

·       Ability to understand and follow corporate policies and guidelines

• Strong interpersonal oral and written communication skills and must have strong intercultural and interpersonal sensitivity
• Must be comfortable navigating ambiguous situations and adept at influencing teams and leaders without direct authority.
• Must have the ability to competently manage multiple, competing priorities and to work independently as well as part of a team

Preferred

• Knowledge of Anti Bribery and Corruption and Anti-Money Laundering compliance programs
• Experience conducting Ethics and Compliance Investigations  

This position may require the use of information which is subject to the International Traffic in Arms Regulations (ITAR).  All applicants must be U.S. persons within the meaning of the ITAR.  ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

At Textron Systems, our talented people make us successful.  We promote an inclusive environment where we value individuality, differences and unique perspectives.

Our company is committed to offering employees opportunities to grow and develop. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace. Below are just a few examples!

• Flexible Work Schedules: Enjoy compressed work week schedule that varies by allowing for additional days off such as 9/80 and 4/10s, leading to additional Fridays off work!
• Paid Time Off: Enjoy over 6 weeks of total paid time off (PTO) that consist of 120 hours of vacation, 56 hours of illness/personal time and 80 hours of holiday.
• Tuition Reimbursement: We believe in investing in the progress and growth of our employee’s. Receive up to $10,000 for relevant graduate degrees per calendar year.
•  Dress for Your Day: No day is the same, so we don’t think you should dress like it. Dress smart for an important meeting, wear jeans for a casual day at the office or on the shop floor.
• Comprehensive Benefits Package: Choose plans that fit your lifestyle- 3 medical plans, prescription drug coverage, dental, vision, additional life insurance coverage. Company paid benefits include basic life insurance, short- and long-term disability and employee assistance program. Comprehensive wellness incentive plan and annual fitness reimbursement program.
• Future Savings: Receive a company contribution to your 401k up to 9% of your salary! The earlier you start your career with us, the more you save.
• Employee Discounts: We provide a one-stop-shop for access to exclusive offers and deep discounts from over 30,000 merchants and millions of products such as Bose, Apple, FitBit, HP, At&T, Verizon, T-Mobile, travel discounts and more!
• Many More Benefits: Textron Systems offers additional benefits such as service awards, cell phone retail discounts, travel and gym membership discounts, emergency travel assistance, home and auto discounts, adoption assistance and more!

 Are you a Military Veteran?

Textron's products and services are trusted everyday by those who protect our country.  We are dedicated to hiring these Veterans and aim to translate their skills to make an impact on our Company. 

Position:                         NDT III- Quality Engineer

Business Name:             Lycoming Engines

Function:                        Quality

Reports to:                     Mgr External Quality

Job Summary 

Working with cross-functional commodity teams, the Non-destructive Testing (NDT) Quality Engineer is responsible for all NDT activities at Lycoming and evaluating/ approving external supplier NDT processes when necessary. These activities include establishing Quality System, Procedures, and Techniques for Magnetic Particle Inspection, Penetrant Inspection and Radiography. The NDT Quality Engineer will be responsible for NDT training and testing according to industry and Lycoming standards. Be responsible for conducting internal and external supplier quality system and process assessments and improvements.

Responsibilities to Include:

·        Develop NDT procedure(s), techniques, calibration methods, equipment evaluation for Magnetic particle Inspection, Penetrant Inspection and Radiography.

• Develop NDT personnel training, testing methods and required administration.
• Evaluates Special processes at external and internal suppliers.
• Conducts supplier audits to quality standards and in support of supplier selection and improvement.
• Drives effective root cause analyses and corrective action. Spearheads process improvement activities at supplier facilities.
• Performs Quality Engineering tasks like Quality Planning, Data Analysis and Process Control activities.
• Oversight and administration of the onsite Radiation Safety Program

Position Requirements:

• At least 5 years’ experience in a manufacturing or quality engineering environment (8 years’ experience if candidate has an associate degree instead of a bachelor's degree)  

·        Travel Requirements: 20-40%

·        In lieu of Level III certification, candidates that have the required qualifications of Level II NAS410 and the ability to test may be considered, however they will be required to certify at Level III within 60 days of hire.

Education:

•  Bachelor's degree in mechanical or industrial engineering preferred.

License and Certification Requirements:    

• ASNT Level III NDT certification in Mag Particle, Penetrant and Radiography is required.
• Special Process Evaluation Experience preferred.

JOB SCOPE:

·        Perform cleaning in offices, shop, yards and bathroom facilities, including trash removal in designated areas.  Maintain supplies that are job appropriate.  Scrub, polish, vacuum, etc., as required.

·        Perform groundskeeping work that includes: lawn mowing, weed whacking, landscaping, cleaning up outside trash, snow and ice removal with shovel and/or snowblower or other equipment excluding pickup truck with plow.   

RESPONSIBILITIES:

·        Perform other duties inherently required of the job classification.

·        Perform assigned work in a safety conscious manner.

·        Perform assigned work to specified quality and production standards.

·        Maintain equipment and tools used by the individual in a clean condition.

·        Perform assigned cleaning required to maintain individual's immediate work area in a clean condition.

·        Prepare and/or maintain all documentation necessary to the duties of the job classification.

QUALIFICATIONS:

·        High School Diploma or GED

·        Keyboard Skills

Who We Are
Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

Visit TextronSystems.com & Lycoming.com to read more about who we are and the products we make!

Job Summary:

The Director of Supply & Planning provides leadership, direction, and accountability for the overall strategic and tactical activities in supply chain management to enable global sourcing of aerospace components and services and the end-to-end material planning, receiving, warehouse, and shipping functions for this industry leading piston aviation engine company.

Leadership behavior and strategic insight to identify, create and sustain capable, business relationships while maintaining compliance with Lycoming Quality System, Federal Aviation Administration, AS9100 and adhering to Textron’s internal standards regarding ethics and professional behaviors.

Leadership decision making ensures Safety, Quality, Delivery and Cost are attained, to sustain and grow the business across domestic and international markets.

Organizational leadership, cross cultural acumen and a comprehensive knowledge of technology, applications and global sourcing including e-commerce are required.

This leader is responsible for the development and sustainment of policy, procedures, and standard work processes.

The Director must measure, monitor, and mitigate risk and opportunity. The Director is responsible to develop and implement sources and processes as required to support New Product Development, new market business strategies, and existing product and service support.  

This position reports to the Senior Vice President of Lycoming Engines. 

Education Requirements:

• Bachelor's Degree in engineering, business administration, supply chain, logistics or materials management 

Position Responsibilities:

• 7 years’ experience managing and directing personnel at high technical operations. 
• A solid technical background preferably with a technical degree and relevant experience in mechanical and aircraft component parts procurement and/or production control and logistics
• The ability to direct supplier management teams during any phase of the product life cycle and should have above average experience level in maintenance, repair, operational, computer, and capital procurements. 
• Lead all aspects for Master Scheduling, Material Planning, Production Control, Warehouse Management, Shipping, and Receiving.
• Experienced in all aspects of commercial contracting.
• Action oriented capable of leading effective people, process, and performance transformation 
• Exceptional leadership and communication skills with integrity
• Experience building, managing, and developing teams.
• Ability to prioritize actions and allocate resources
• Provide a high level of internal customer service and adaptability by compliantly working to increase transactional speed
• Manage inventory levels, material flow, and logistics among suppliers, plants and customers to achieve targeted delivery lead times while minimizing working capital investment
• Possess high level of personal computer, interpersonal and communication skills and demonstrated comfort in dealing with all levels of Operations and Business Unit management.
• Six Sigma/Lean/Database decision-making is required.  Certification is preferred.

Additional Competencies Required:

Teamwork approach: ability to resolve conflicts; manage complexity, strong organizational, interpersonal and communications skills; ability and willingness to travel up to 20% of the time and knowledge of GD&T and Six Sigma methodologies preferred.

Additional Information:

FLSA Status:                             Exempt
Direct Reports:                          Up to 10
Travel Requirements:                Up to 20% 

Lycoming Engines has an extremely competitive benefits package (Matching 401(k) retirement plan, generous paid time, and full health insurance [medical, dental, vision], bonus plan, tuition reimbursement)-eligibility begins the first day of employment.

Lycoming Engines participates in E-Verify.  We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Lycoming Engines is committed to employing a diverse workforce.  EOE/M/F/V